Service experienced.
Your experienced partner in delivering service excellence.
Your experienced partner in delivering service excellence.
My name is Nick Gandy, welcome to my website. A career delivering and managing service excellence, from a top performing Thomson Holiday Rep to Guest Services Manager at the prestigious Cumberland Hotel in Marble Arch to Operations Director at a multi award-winning and leading workspace provider.
Service Excellence delivery - external and internal
Service recovery and complaint handling
Communication - effective wording of emails
People. Passionate and proud
Operations and processes
Hospitality, community and events
Experience counts.
I don’t pretend to have all the answers or to know your business better than you, but maybe my 30 years client facing experience could provide impartial and objective insights that help you add value to the workplace for your own clients and your team. Or maybe I could help you resolve ongoing problems and issues and suggest ways to anticipate and reduce future challenges. Keeping hold of your valued clients must always be a number one priority. If I can help with this then it’s worth a quick chat or email. I’m open to all ideas.
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